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GrabFood Photo Requirements by Country

Grab publishes photo specs per country, and the numbers differ. Here are the official sizes for Singapore, Malaysia, the Philippines, Vietnam and Myanmar, plus the content rules.

  • Item photos 1:1, banners and store photos 9:5
  • The official pixel sizes for five countries in one table
  • Content rules, rejection reasons and upload steps

Updated October 2026

On this page

The short version

The shapes: item photos are square (1:1). Banners and store photos are 9:5.

The sizes: Singapore asks for items of at least 750 x 750 pixels and store photos of at least 1,350 x 750 pixels. Other countries use different numbers.

The exception: Grab Malaysia asks for small files, 500 to 700 pixels and 100 to 200 KB per item photo. Use the Malaysia numbers if you sell there.

GrabFood photo sizes by country as of October 2026

CountryItem photoBanner or store photoOther rules
SingaporeAt least 750 x 750 px, 1:1At least 1,350 x 750 px, 9:5File name should match the menu item name
Malaysia500 x 500 to 700 x 700 px, 1:1, 100 to 200 KB900 x 500 px or the equivalent, 9:5JPEG or PNG. Maximum 5 MB (onboarding guide).
Philippines750 x 750 px540 x 300 pxUpload two cover photos, one 1:1 and one 9:5
Vietnam750 x 750 px (store profile photo)540 x 300 px (store cover)One dish per photo, bright white background
Myanmar400 x 400 px, 1:1Not publishedJPEG. Send as a Zip file or Google Drive link.

Sizes checked against each country's Grab merchant help centre in October 2026. The pages are not dated. Thailand and Indonesia versions were not found.

Where the official rules differ

Pixel sizes: the item size runs from 400 x 400 (Myanmar) to at least 750 x 750 (Singapore). Malaysia caps item photos at 700 x 700. Use the number for the country where you sell.

File size in Malaysia: the onboarding guide allows up to 5 MB. The help centre asks for 100 to 200 KB item photos. Aim for the smaller size if the upload screen accepts it.

Text: Malaysia lets words, labels, logos and graphics cover up to 25% of the photo. Singapore asks for no text, emoticons or watermarks.

Background: Singapore recommends textured backgrounds such as wood, ceramic, kitchen linen or marble. Vietnam asks for a bright white, plain background.

GrabFood content rules

  • Show the entire product, neatly presented on a clean background (Malaysia).
  • Put the dish in the center of the image (Malaysia and Singapore).
  • Avoid close-ups, messy backgrounds, body parts, dark photos, collages and blurred shots (Malaysia).
  • Avoid hands in the shot and overly artsy presentations (Singapore).
  • Use good light. Avoid photos that are too dark or too bright (Singapore).
  • No text, emoticons or watermarks (Singapore).
  • Use only photos you have the legal right to use (Singapore).
  • Name each file after the menu item (Singapore and Malaysia).
  • Use truthful photos of the items you sell, not watermarked images or images that are not yours (Grab merchant code of conduct).

Grab Singapore suggests three angles: an overhead flat lay, 45 degrees, or a straight-on side view for layered items such as burgers and cakes. Grab Vietnam asks for one dish per photo.

Rejection reasons and fixes

All photo update requests go through Grab's internal review. The fixes below follow the problems Grab lists.

Blurred photo

Grab Malaysia will not accept blurred photos. Steady the phone and tap the food to focus.

Not a food photo

Grab Malaysia will not accept non-food photos for menu items. Show the item itself.

Close-up that hides the dish

Pull back so the whole product is in frame, then crop to 1:1 with the dish centered.

Messy background

Move the plate to a clean surface. Clear away clutter behind the food.

Hands or body parts

Crop them out. If the crop cuts into the dish, take a new photo of the food alone.

Dark photo

Shoot near a window or under even light. Brighten gently so the food still looks real.

Collage

Use one photo per item. Do not join several photos into one image.

Too much text

Malaysia caps words, labels, logos and graphics at 25% of the photo. Singapore asks for no text at all. A photo with no text works everywhere.

Edit a photo when it is sharp and only the light, background or crop is wrong. Reshoot it when it is blurry, shows hands, or the dish does not fit a square crop.

How to upload GrabFood photos

New item in the GrabMerchant app

  1. On the home screen, tap Menu or Catalogue.
  2. Tap Add an Item or Category, then Add a New Item.
  3. Fill in the required fields and add a photo.
  4. Review the item.

To change existing photos, banners or list photos, use the Merchant Menu Editor (MME) in the GrabMerchant app or portal.

Grab Malaysia asks you to allow 2 to 3 working days before changes show in the app. Vietnam reviews store photos within 2 to 3 working days. In the Philippines, Grab replies by email within 3 to 5 working days.

Free photography on GrabFood

We found no official free photoshoot on Grab merchant sites.

Grab published food photo tips from its in-house photographer in May 2023. They cover angles such as overhead and straight-on shots.

One photo set, every platform

Keep a set of large originals that your restaurant owns, with space around each dish. Then you can cut a square for Grab and a landscape crop for other apps.

Selling on foodpanda too? foodpanda Taiwan publishes landscape sizes, not squares. See the foodpanda photo requirements, and compare every app in the delivery platform photo requirements table.

Want to test a file before you upload? Run it through the free photo requirements checker.

Sources

Frequently asked questions

It depends on the country. Singapore asks for at least 750 x 750 pixels at 1:1. The Philippines and Vietnam use 750 x 750. Malaysia asks for 500 x 500 to 700 x 700 pixels, and Myanmar for 400 x 400.

Banners and store photos use a 9:5 ratio. Singapore asks for at least 1,350 x 750 pixels, Malaysia for 900 x 500 or the equivalent, and the Philippines and Vietnam for 540 x 300.

Grab Malaysia accepts JPEG or PNG. The Grab Myanmar merchant page says JPEG.

The Grab Malaysia onboarding guide gives a 5 MB maximum. The Grab Malaysia help centre also asks for item photos of 100 to 200 KB.

Grab Malaysia asks you to allow 2 to 3 working days before changes show in the app. Vietnam reviews store photos within 2 to 3 working days. In the Philippines, Grab replies by email within 3 to 5 working days.

We found no official free photoshoot on Grab merchant sites. Grab has published photo tips from its in-house photographer.

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