PedidosYa Photo Requirements

PedidosYa publishes its photo rules in three different places, and the numbers do not always match. Here is what each official source actually says, what the search-result numbers like 720x540 really are, and how to prepare photos that pass on every path.

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PedidosYa photo requirements at a glance

  • Minimum size: 720 x 540 pixels is the figure that circulates in search, matching what partners report from the Partner Portal validator, though PedidosYa does not publish it. The official photographer guide sets 570 x 428 pixels.
  • Format: JPG or PNG for portal uploads; JPG or RAW for the photographer workflow. JPG is the safe default.
  • Maximum file size: 6 MB is the only officially published limit. The 20 MB figure comes from the portal validator and is unconfirmed, so keep files under 6 MB to clear both.
  • Orientation: landscape only. Vertical photos are not accepted.

Full breakdown by upload path below.

Three Upload Paths, Three Sets of Numbers

Most confusion about PedidosYa photo specs comes from one fact: there is no single spec. PedidosYa, the Delivery Hero brand covering much of Latin America, takes menu photos through three separate pipelines, and each carries its own requirements. Before you resize anything, work out which path you are actually using.

1. Self-management upload in the Partner Portal

Spec box: JPG or PNG, maximum 6 MB per photo. This comes from the official PedidosYa help center article on uploading product photos, and it is the only maximum file size PedidosYa publishes anywhere.

This is the path most partners use day to day: open the portal, pick a product, attach a photo. The help center does not publish a minimum pixel size for this path, so treat sharpness as the real requirement and upload the largest clean file under 6 MB.

2. The Partner Portal validator (where 720x540 comes from)

Spec box:searches repeat the combination 720 x 540 pixels, 20 KB minimum, 20 MB maximum. These values match what partners report seeing in the portal's upload validator, but PedidosYa does not publish them in any documentation we could verify. Treat them as unconfirmed validator behavior, not documented policy.

If your upload screen shows these numbers, they are a floor, not a target. A 720 x 540 image looks soft once PedidosYa crops and compresses it for the app. And because the official help center states 6 MB as the maximum, keeping files under 6 MB satisfies every version of the rule at once.

3. The photographer workflow (the official PDF)

Spec box:the official "Guia de fotografia PARTNER" specifies JPG or RAW files at a minimum of 570 x 428 pixels, horizontal orientation only, delivered as a ZIP of the whole session to restaurantes@pedidosya.com. The guide publishes no maximum file size.

This is the pipeline for professional sessions. The guide asks for each file to be named after the dish and the restaurant (Nombre-del-Plato_Nombre-del-Restaurante, or the restaurant name plus its code for integrated partners), so PedidosYa can map every image to the right menu item.

Selling on more apps than PedidosYa? The cross-platform photo requirements comparison puts these numbers next to Uber Eats, DoorDash, Grubhub, Deliveroo, and Foodpanda in one table.

Is the Maximum 6 MB or 20 MB?

The honest answer: the only officially published maximum is 6 MB, from the PedidosYa help center article on self-management uploads. The 20 MB figure exists in search queries and partner reports about the portal validator, but no official PedidosYa documentation we could verify states it.

The two numbers are probably not a contradiction of one spec. They most likely belong to two different upload surfaces: the self-management flow described in the help center and the Partner Portal validator partners see on screen. Different country portals and older versus newer portal versions may also print different limits.

None of that needs to matter for your workflow. Export your photos under 6 MB and they clear every limit PedidosYa may apply. A sharp JPG at typical phone resolution lands comfortably in the 1 to 4 MB range anyway, which also keeps the app loading your menu fast.

PedidosYa Content Rules: What the Photo Should Look Like

Unlike DoorDash or Uber Eats, PedidosYa publishes very few hard pixel rules for self-uploads. Its official photography guide is quality-first instead, and its guidance is consistent across every intake path:

  • • Natural lighting. Shoot near a window or in daylight rather than under warm overhead bulbs.
  • • Sharp focus. A soft or shaky photo fails no matter how good the dish looks.
  • • Landscape orientation only. The guide states vertical photos are not accepted because they do not re-dimension well for the app.
  • • A plain or clean background that does not compete with the food.
  • • Show the product as it actually arrives to the customer: real portion, real packaging or plating, nothing staged that the customer will not receive.
  • • Leave margin (the guide calls it air) around the dish, because PedidosYa re-crops images to its profile carousel formats.

That last rule matters more than it sounds. Because PedidosYa crops your image to different shapes across the app, a dish that touches the edge of the frame gets cut off somewhere. Center the plate and keep clear space on all four sides.

Common failures to avoid

  • • Dark shots under warm restaurant lighting
  • • Vertical phone photos
  • • Blur from shooting one-handed during service
  • • Cluttered prep-counter backgrounds
  • • Photos that oversell the portion

Already have problem photos?

A dim shot can often be rescued; see the dark food photos guide. Blur usually cannot, and the blurry menu images guide explains when a reshoot is the only real fix.

How to Get Photos Onto Your PedidosYa Menu

Uploading them yourself

In the Partner Portal, open your menu, select the product, and attach the photo. Per the official help center, the file should be a JPG or PNG under 6 MB. PedidosYa also provides a dedicated photo-upload app for partners who prefer working from a phone, which is practical since the phone is usually where the photos already live.

Before uploading, check three things: the photo is landscape, the dish is centered with margin on every side, and the file is under 6 MB. That covers everything PedidosYa publishes plus the unconfirmed validator limits.

Letting PedidosYa handle the editing

PedidosYa has an internal team that edits submitted photos before publication. That cuts both ways. It means an imperfect crop is not fatal, because their editors will adjust it. It also means a heavily filtered or over-stylized photo may get reworked into something you did not expect. Submit clean, accurate source photos and let their pipeline do the polishing.

The photographer session workflow

If a photographer shoots your menu, the official guide has them deliver the whole session as a ZIP to restaurantes@pedidosya.com, in JPG or RAW at a minimum of 570 x 428 pixels, every shot horizontal. Files are named dish-by-dish (Nombre-del-Plato_Nombre-del-Restaurante) so the team can match each image to your menu without guesswork.

Shooting it yourself instead of hiring? The smartphone menu photography guide covers the phone settings and technique that get you to the same quality bar with the camera you already own.

The Safe Photo Recipe for PedidosYa

Because the exact minimums differ by path and some are unconfirmed, the practical strategy is to beat all of them at once. One photo prepared this way passes every PedidosYa surface:

  • Shoot landscape at your phone's full resolution. A 12 MP camera produces 4032 x 3024 pixels, several times above the 570 x 428 published minimum and the unconfirmed 720 x 540 figure.
  • Center the dish and leave margin on all sides so PedidosYa's re-crops never cut food off.
  • Export as JPG under 6 MB. That satisfies the official help center limit and, by extension, any larger validator limit.
  • Photograph the real dish as it leaves the kitchen, in natural light, with a clean background.

Preparing photos for several platforms at once?

MenuCapture edits the real photos you upload with plain text prompts (brighten, clean the background, fix the crop) in about 30 seconds per photo, at 2.4 cents per photo on the $9 per week plan. You can also test any file against major platform specs with the free platform checker.

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Frequently asked questions

It depends on the upload path. The official partner photography guide, which covers the photographer and email workflow, sets a minimum of 570 x 428 pixels in JPG or RAW. The 720 x 540 pixel figure that circulates in searches appears to come from the Partner Portal upload validator, but PedidosYa does not publish it in any documentation we could verify. The safe move is to upload a sharp landscape photo well above both numbers; any recent phone camera clears them by a wide margin.

The only maximum PedidosYa publishes is 6 MB, in the official help center article about uploading product photos through the self-management portal, which also states JPG or PNG format. The 20 MB figure that appears in search queries could not be confirmed against any official PedidosYa source and may belong to a different upload surface or country portal. Keep files under 6 MB and they clear either limit.

JPG or PNG through the self-management portal, per the official help center. The partner photography guide asks photographers to deliver JPG or RAW files for the emailed session workflow. If you are uploading photos yourself, a JPG is the safe default: smaller files, accepted on every path.

No. The official photography guide states that photos must be horizontal, and that vertical photos are not accepted because they do not re-dimension well for the app. Shoot landscape and leave margin around the dish so PedidosYa can re-crop the image for its carousel formats.

There are three paths. Most partners use the self-management flow in the Partner Portal, where you attach a JPG or PNG up to 6 MB per product. PedidosYa also provides a dedicated photo-upload app. The third path is the photographer workflow from the official guide: a whole session is sent as a ZIP to restaurantes@pedidosya.com, with each file named after the dish and the restaurant.

PedidosYa has an internal team that edits submitted photos before they go live. Because of that, submit the cleanest, most accurate source photo you can rather than a heavily filtered one. A sharp, well-lit shot gives their editors something to work with; a dark or over-processed image does not.

The official guidance is quality-first: natural lighting, sharp focus, landscape orientation, a plain or clean background, and the product photographed as it actually arrives to the customer. Photograph the real portion in the real presentation, not an idealized version.

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